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Best Auto Repair, Schertz

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Ask Six Simple Questions to Select the Right Auto Repair Shop


The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council


what our customers say

Bob repaired my car when I could find no one else in the area who'd even touch it, did it with a smile, and did a great job. I would definitely recommend anyone, with any kind of car, to this honest, hard-working, uber-good place, but especially those of you who've been looking for a really good, honest mechanic for your Volvo!
A

None better. My vintage MG had a slight surge that I put up with for years, and several MG 'gurus' had been unable to fix. Mac fixed it by polishing an internal part to make it smooth - car hasn't run better in decades. And like others have said in their reviews, I was amazed when he called me on a Sunday night to tell me what he had found. I'm a fan!
M

Foreign affair is run by a wife and husband. I came across this place accidently when I was having problems with my Infiniti FX35 near RAFB. They are extremely honest, I check their prices on parts and they were not ripping me off. I was very impressed with the communication and the ease of the process.
A

They are very knowledgeable, honest, accommodating, and helpful. I have been coming here for years and am never disappointed in the quality of service.
J

Best Repair Shop I have ever been! I normally called them to repair my 2002 Volkswagen Passat. They always call me after they check out the car to let me know what issue (s) my car has and to let me know how much parts and labor would cost before they begin the repair. My wife and I are very satisfied with this shop and would not trust our cars to no one else in town.
A

We have had several repairs done on two different cars at Foreign Affair. They are always courteous, affordable and fast. The last repair we needed was completed in less than 24 hours. I highly recommend them.
R

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